Wholesale prices are up, which means households are paying more for gas and electricity. Although it’s not an ideal time to swap provider, it is important to make sure you are getting the best value for your money (and to swap as and when it makes sense for you). Consumer champion Which? has listed its top energy providers for 2022, based on over 8000 customer surveys and ranked according to the following criteria:

  • Sale of renewable electricity
  • Generating and buying renewable energy
  • Matching customers’ use with renewable power
  • Carbon intense power
  • Green gas
  • Transparency and website clarity

As well as rating the traditional big energy suppliers – British Gas, EDF Energy, Eon, SSE and Scottish Power – Which? also investigated growing firms such as Ovo Energy and Octopus Energy as well as other smaller and medium-sized companies, like Utility Warehouse and Shell Energy. Octopus Energy won the Which? Recommended Provider award because of its top-notch service and delivering against the above-stated criteria.

Have a look at the league table below to see how other providers fared (percentage refers to the overall customer score):

1. Octopus Energy – 70%
2. Ovo Energy – 69%
=3. So Energy – 68%
=3. Utility Warehouse – 68%
5. Boost Energy – 66%
6. Utilita – 63%
7. Outfox the Market – 62%
8. Bulb Energy – 60%
9. British Gas – 58%
10. EDF Energy – 56%
=11. Eon – 55%
=11 Sainsbury’s Energy – 55%
=11. Scottish Power – 55%
=11 SSE – 55%
15. Shell Energy – 53%
16. Eon Next 51%

Surveys were conducted in October 2021 and cover everything from statement clarity to value for money. However, it’s important to note that surveys were completed too early to capture most customers’ experiences if their firm went bust. All the collected information is used to compare companies’ approaches to service, including opening hours, accessibility, exit fees and complaints data.

For more a more detailed breakdown of survey results, read “How to choose the best energy supplier” and “Which? energy survey results