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Your pipes are creaking, your tap’s leaking and your toilet won’t flush – but we’re living in a pandemic and you don’t really want to ask for help if you can fix it yourself.

The good news is: 24% of plumbers and heating specialist are starting to use technology to diagnose issues remotely (mobile app, video, photos), according to a new survey by Eurekasear.co.uk. This might sound like a small number but considering the current climate, it’s likely to grow.

It’s best not to DIY your plumbing problems if you are not sure what you’re dealing with and how to fix it – it’s not safe and you run the risk of a botch job that is likely to need fixing again anyway. If you’ve managed to organise a diagnosis via app etc. and feel confident that you can fix the problem – great! If not, nearly 4 in 10 installers are now considering quoting for jobs using remote technology.

If it is essential that a plumber or heating technician enter your house to do repair work, businesses have indeed changed their working policies to accommodate government guidance, which includes:

  • maintaining a 2-metre social distance from other people around me on a job
  • ensuring homeowners stay in a different part of the property
  • only using click and collect merchant services (or phone ahead)
  • wearing gloves at all times (when previously I didn’t)
  • wiping down where I have worked with anti-bac spray/ wipes
  • wearing a mask

And whilst the plumbing and heating sector are not likely to respond to an emergency call to fix householder’s DIY mistakes (with many businesses being hit hard by the corona-recession), many are operating a ‘normal’ emergency response service for issues relating to the following:

  • Boiler/ heating
  • Leaks/ burst pipes
  • Quick & easy repairs
  • Toilet issues

Be confident that there is help available if you need it. Equally, trust your common sense to made a safe, savvy decision – there’s no harm in calling an expert!

For all your plumbing and installation needs, feel free to contact the team at AACooper on 01689 485007 or info@aacooper.co.uk – we’re happy to help.